Thank you for choosing Maygrove. We are committed to providing fast, secure, and reliable shipping services. This Shipping Policy outlines our shipping destinations, delivery timelines, shipping fees, and related information.
Currently, Maygrove ships within the contiguous United States (48 states) only.
We do not currently offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Customers are responsible for providing a complete and accurate shipping address at checkout.
To ensure the best delivery experience, Maygrove reserves the right to select the most appropriate carrier for each shipment based on package size, destination, and service availability. Orders may be shipped via FedEx, UPS, USPS, or other qualified regional carriers.
All Maygrove AI GrowBot orders qualify for Free Standard Shipping within the contiguous United States.
Orders with an eligible merchandise value of $39 or more qualify for free standard shipping.
Orders below the free shipping threshold will be charged shipping based on package weight, dimensions, destination, and selected shipping method.
For products redeemed using Seed Credits or other promotional rewards, the products' original retail value will count toward the free shipping threshold. Customers may combine Seed Credits and cash payment to qualify for free shipping.
Most orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding U.S. holidays.
Standard delivery typically takes 3–7 business days after your order has been shipped.
Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, peak shipping seasons, or other unforeseen circumstances.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You may also view tracking details from your Maygrove account or directly on the carrier's website.
If your tracking status shows "Delivered" but you cannot locate your package, please:
Email: support@maygrove.com
Please inspect your package immediately upon delivery.
If the outer packaging appears damaged, we recommend taking photos before opening the package. During unboxing, please record photos or videos whenever possible.
If you receive an incorrect item, a damaged product, or any missing components, please contact Maygrove Customer Support within 48 hours of delivery so we can assist you promptly.
At checkout, customers may choose to purchase optional Shipping Protection provided by our third-party partner, Seel.
This optional service provides additional coverage for shipping-related issues, including lost, stolen, damaged, or significantly delayed packages during transit.
Claims submitted under Shipping Protection are handled directly by Seel and are separate from Maygrove's standard product warranty.
Maygrove Customer Support Email: support@maygrove.com
Phone Support: +1 (888) 981-6949