This Privacy Policy only applies to the products and services provided by MAYGROVE Inc. and its affiliates (“MAYGROVE”, “we”, “us”,or “our”) and their extended functions (hereinafter referred to as "Services"), including website, MAYGROVE mobile application (collectively, the “Service”), mini program, and other activities as described in this Privacy Policy.
MAYGROVE treats Personal Information in a manner consistent with the purpose for which it was collected, unless MAYGROVE has your consent to use it differently. This Privacy Policy explains how we collect, use, share, and otherwise process the Personal Data of our registered account holders, those who purchase items on MAYGROVE without an account and those who browse the Service (“users”). By using our Service, you are consenting to the collection, use and disclosure of your information, including Personal Information, as set out in this Privacy Policy, as it may be amended from time to time. Most importantly, MAYGROVE does not sell, or give away any personal information from our customers.
We reserve the right to modify this Privacy Policy at any time. We suggest that you periodically consult this Privacy Policy. Your continued use of the Website after any such changes constitutes your acceptance of this Privacy Policy, as revised.
Personal information for the purposes of this Privacy Policy means any information that can be used to uniquely identify you ("Personal Information"). When you visit our Website, or otherwise use the Service, we may ask you to supply us with Personal Information, including the following:
In connection with your use of our mobile application and connected devices, we may also collect information related to your device usage and user-generated content. This may include, without limitation:
Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ
PayPal: https://www.paypal.com/us/legalhub/paypal/privacy-full?country.x=US&locale.x=en_US
When you use our intelligent planting machine products, such as VertiGreen, we will collect the following product-specific data:
(A) Information You Provide:
(a) Images and Video Content: When you actively use camera-related features, such as viewing plant growth, capturing images, or generating time-lapse videos, you may provide or generate visual content through the device. You may also choose to download or share such content externally. You retain ownership of your content. By using these features, you grant us a limited license to store, process, and display such content solely to provide the Service. We will not make your content that you have not actively shared publicly available without your explicit consent. Such unshared content will remain private and will be used solely for the purpose of providing and improving the Service
(B) Information Automatically Collected:
(a) Camera Data: Certain devices may include cameras used to monitor plant growth and environmental conditions. These cameras may capture Plant images: Depending on where You place our Product, it is possible that these cameras may capture certain Personal Information such as pictures of You and Your family, the inside of Your home, and other information. We do not intend to capture this information, and we recommend that our Product be placed in a location that will avoid unintentional capture of personal or sensitive photos. We do not use camera data for facial recognition or biometric identification.
(b) Incidental Personal Information: Depending on where you place the Product, cameras may unintentionally capture certain Personal Information, such as images of you, your family members, or the interior of your home. We do not intend to collect such information and recommend that you position the device to minimize unintended capture.
(c) Device operational data: such as device status and operational data generated during your use of our intelligent planting machine products, including lighting settings such as brightness, spectrum, duration, watering status; history, duration; ventilation status ;environmental conditions: water temperature, indoor temperature and humidity; water tank and nutrient levels; operating modes; plant status indicators; device identifiers; network status ,Wi-Fi connection; system time; and device alerts or error codes, etc.
Your device data, images, and user-generated content may be stored on cloud infrastructure to enable synchronization, backup, and remote access. We do not use camera data for facial recognition or biometric identification purposes.
In connection with your use of our App and Mavi Smart Assistant, we will collect the following product-specific data:
(A) Information You Provide: When you use our App and AI assistant services, we provide you with dialogue and interaction services based on artificial intelligence technologies. You may send us text, images, commands, or other content through the App, including plant images for analysis and related input content. Our App may also collect your Personal Information, such as your name, email address, IP address, home address, as well as information about the device you use to access the App (e.g: model, and operating system). We will automatically receive and process the above information to generate responses and recommendations, provide plant analysis, and enhance product functionality. Please note that in order to provide AI services, your inputs may be transmitted to and processed on cloud-based servers. Images may be temporarily stored or saved in your account for history tracking. We do not use your personal content to train generalized AI models for unrelated purposes without your consent.
(B) Device operational data: such as device and usage data, AI feature usage data (e.g., number of interactions, commands, or analyses), related environmental and device data, and user settings data, which are used to optimize AI performance, improve accuracy, and enhance user experience and product functionality.
AI-generated responses are for informational purposes only and should not be considered professional or agricultural advice. Our Services may include image recognition features that allow you to capture or upload images of plants for analysis. We do not intentionally use these images to identify individuals or collect biometric data.
f. To Evaluate and Improve our Customer Service
We may use this information to ensure we are providing the highest level of customer service, and to identify any potential gaps or potential improvements to the same. Customer service may be provided through various forms of communication, such as email correspondence and call center support.
i. In Order to Respond from Requests from You
If You have requested further information or in any other way requested that we contact You, we will use Your Personal Information to respond to such a request.
Such information may be associated with your account and may be stored and processed on our servers to provide, maintain, and improve the Service.
In addition to the information you provide, if you browse the Service, or otherwise use the Service, we may collect information during your visit using automatic data collection tools such as cookies, web beacons, embedded web links and other commonly used information-gathering tools which collect certain standard information which your web browser sends to our website during your visit. We may use this information to analyze customer activity, composition of web traffic and to make improvements to the Service. You may modify your browser settings to disable the use of cookies. Please note, however, that, by doing this, certain features on our Website may not function correctly and you may be required to reenter your information more frequently.
We use the Personal Information we collect to enable us to manage and develop our business and operations, including for the following purposes:
Standard text messaging charges applied by your cell phone carrier may apply to text messages that we send.
We only store and maintain Your Personal Information for as long as is necessary to fulfill the purpose for which it was collected.
If You sign up to receive our newsletters or on LinkedIn to receive job alerts, we will store and maintain Your Personal Information to continue to send You these materials until You opt out of receiving such communications. With regards to Your Personal Information collected for our analytics purposes and used to help maintain and improve our Website and App, we only store and maintain that information until it is aggregated and used to create a new anonymous data set that no longer contains Your Personal Information, and then delete the underlying Personal Information once that new data set has been created.
If You are one of our valued Customers and have created an account with us, we store Your Information as long as Your account remains active, and then delete it when You delete the account, with the exception of any information that we are legally required to maintain longer.
If You are a Customer and You do not have an account, we only store Your information as long as needed to support Your purchase and relationship with us. When we no longer have a legal need, or You close or delete Your account with us, or otherwise ask us to delete Your account, we will do so securely in accordance with our document retention policy
We will not sell any Personal Information with any other companies or third parties without your authorization. However, we may share device data and user-generated content with third-party service providers that assist us in operating, hosting, and maintaining our cloud infrastructure, solely for the purpose of providing the Service to you.
In addition to the above, we may share your Personal Information with the following categories of recipients, where necessary to provide the Service, comply with legal obligations, or protect our legitimate interests:
(a) Affiliates: We may share your Personal Information with our affiliated entities within the MAYGROVE group for internal administrative purposes, product development, customer support, and the operation of our Services, in accordance with applicable law.
(b) Service Providers and Processors: As described above, we may share your Personal Information with third-party service providers that support our business operations, such as cloud hosting providers, analytics providers, customer support tools, payment processors, shipping providers, and IT service providers. These parties are contractually bound to process Personal Information only on our instructions and to protect its confidentiality and security.
(c) Business and Marketing Partners: We may share your Personal Information with trusted business partners with whom we jointly offer products or services, or who assist us in marketing and promotional activities, subject to applicable legal requirements.
(d) Payment Processors: we will share Your Personal Information and Your Sensitive Personal Information with our third-party payment processor in order to complete Your purchases. Generally, our payment processors collect this information from You directly, but we may also have to share certain Personal Information with them in order to facilitate the completion of the payment. You may also be able to store Your payment information with these providers via Your profile with us. We do not store any of Your financial information directly and any such storage or remembering of the same will be facilitated by our third-party payment processor.
(e) Advertising and Analytics Partners: We may share certain device data, identifiers, and usage information with advertising networks and analytics providers to help us understand how our Services are used, improve user experience, and deliver relevant content and advertising. These partners may use cookies or similar technologies in accordance with their own privacy policies.
(f) Legal and Regulatory Authorities: We may disclose Personal Information to courts, law enforcement agencies, regulators, or other governmental authorities where we believe in good faith that such disclosure is necessary to:
(i) comply with applicable laws, regulations, or legal processes;
(ii) establish, exercise, or defend legal claims;
(iii) protect our rights, property, or safety, or that of our users or others;
(iv) detect, prevent, or address fraud, security, or technical issues.
(g) Corporate Transactions: In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your Personal Information may be transferred to relevant third parties as part of that transaction, subject to applicable confidentiality obligations.
(h) Third-Party Integrations: If you choose to connect or interact with third-party services , those third parties may receive information directly based on your interactions and their own privacy policies will apply.
(i) Persons You Authorize: We may share your Personal Information with individuals or entities you authorize, including through device-sharing or account-sharing features.
(j) Professional Advisors: We may disclose Personal Information to our professional advisors, such as lawyers, auditors, and consultants, where necessary for legal, financial, or compliance purposes.
(k) With Your Consent: We may share your Personal Information with other third parties where you have provided your consent or direction.Such service providers are contractually obligated to protect your information and are not permitted to use it for their own purposes. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our products or services, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified to you at the relevant time. Typically, we will seek your consent at the time that we collect the Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified, we will endeavor to advise you of that purpose before such use or disclosure.
As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
We restrict access to your Personal Information to those employees of our company and our agents or suppliers or contractors whom we determine have a legitimate business purpose to access such information in connection with the carrying-out of our engagements or provision of services to you. We will retain your information for as long as we make use of such information. You agree to allow us to keep your information in accordance with this Policy by submitting your information through the Services. You retain ownership of any user-generated content you submit to the Service. However, by uploading or storing such content, you grant MAYGROVE a limited, non-exclusive, worldwide license to use, store, process, and display such content solely for the purpose of operating and improving the Service.
MAYGROVE may “de-identify” the information and use it. De-identification involves a process of eliminating or masking information that directly or indirectly identifies you personally, such as your name, address, elements of your date of birth and similar information. You understand and agree that MAYGROVE owns and will own all de-identified Information and derivations of such information in all forms and media.
In order to process your orders placed on this website, you must complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with services such as automated order status updates via e-mail.
You may register and access your account using:Email address or phone number;One-time verification codes . You are responsible for maintaining access to your email or phone number used for authentication.We may support third-party account linking . When linking accounts, we may receive limited profile information as permitted by those providers.You are responsible for all activities conducted through your account.
The security of your Personal Information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using Secure Socket Layer technology (SSL).
We follow accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
When you visit our Website, a “cookie” may be downloaded to your device. A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing. Most browsers accept cookies automatically but can be configured not to accept them or indicate when a cookie is being sent. Cookies are designed to be a reliable mechanism for websites to remember useful information (such as user preferences) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). We use cookies to customize user interface, to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you may not be able to use the features of our Website.
MAYGROVE fully protects your privacy and absolutely respects your rights regarding your personal data. You may request deletion of your user-generated content, including grow journals, custom settings, and other data stored in your account. Upon verification of your request, we will delete or anonymize such data unless retention is required for legal or legitimate business purposes. Please log in to your MAYGROVE account and select [My Address Book] or directly contact Customer service at support@maygrove.com.