At Maygrove, we want you to love your growing experience. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below before submitting a return request.
All returns require prior authorization from Maygrove Customer Support. Returns sent without authorization may be refused or returned to the sender.
Your first purchase of a new Maygrove AI GrowBot is eligible for our 60-Day Risk-Free Trial, beginning on the date your order is delivered.
If you're not completely satisfied during the trial period, you may request a return for a refund.
The trial is limited to one per customer and one per household (shipping address). It applies only to the original purchaser and does not apply to replacement units, gifted products, refurbished products, or second-hand purchases.
Before returning your GrowBot, you must contact Maygrove Customer Support at support@maygrove.com to obtain a Return Merchandise Authorization (RMA).
Returns without an approved RMA may be refused and will not be eligible for a refund.
To qualify for a refund, your returned GrowBot must:
Maygrove reserves the right to reduce the refund amount or deny the return if required components are missing or the product is returned in unacceptable condition.
If the GrowBot is returned unopened, unused, and in its original sealed packaging, Maygrove will provide a prepaid return shipping label at no cost.
If the GrowBot has been opened and used but remains in good working condition with no abnormal damage, Maygrove will provide a prepaid return shipping label.
The return shipping cost will be deducted from your refund.
A $60 restocking fee will also be deducted to cover inspection, cleaning, repackaging, and the value of starter consumables included with the original purchase.
Any shipping charges paid directly by the customer to third-party carriers are non-refundable.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed after the returned product has been received and inspected.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Please inspect your order immediately upon delivery.
If your order arrives damaged, incomplete, or defective, contact Maygrove Customer Support as soon as possible.
Damage caused by misuse, accidents, improper installation, or unauthorized modifications is not covered under this Return Policy and may instead be handled under our Limited Warranty.
Seeds, Seed Credits, Nutrients, and other consumable products are Final Sale and are not eligible for returns or refunds.
If a seed fails to germinate within the period specified in our Seed Germination Guarantee, eligible customers may receive replacement Seed Credits in accordance with our Seed Program.
Consumable products that arrive damaged, leaking, defective, or shipped in error will be replaced or refunded at Maygrove's discretion.
Accessories and spare parts may be returned within 30 days of delivery if they are:
Consumable accessories are not eligible for return.
Maygrove reserves the right to refuse returns, refunds, or future participation in the Risk-Free Trial if we determine that a customer has:
Applicable Law: Nothing in this Return Policy limits any rights you may have under applicable consumer protection laws.
Maygrove Customer Support Email: support@maygrove.com
Phone Support: +1 (888) 981-6949