Warranty Policy

Effective Date:

At Maygrove, we stand fully behind the quality and reliability of our AI GrowBot Indoor Hydroponic Growing System. This Limited Warranty Policy covers defects in materials and workmanship under normal indoor household use. Please review this document carefully to understand your warranty coverage, exclusions, and claims process.

1. Limited Hardware Warranty

We provide a Two-Year (2) Limited Warranty for original Maygrove Indoor Hydroponic Growing Systems purchased directly through official Maygrove sales channels.

This warranty takes effect on the date of product delivery.

During the warranty period, Maygrove guarantees that the product will be free from defects in materials, workmanship, and operational failures under normal use. Covered components include, but are not limited to:

  • Main growing system unit
  • Water reservoir and structural components
  • Pumping and water circulation systems
  • LED grow light system
  • Control panel and electronic modules
  • Power adapter and electrical assembly

2. Warranty Coverage & Remedies

If a covered defect or failure occurs within the warranty period, please contact our customer support team as soon as possible at support@maygrove.com.

Maygrove may provide the following remedies at its sole discretion:

  • Provide technical support and remote troubleshooting guidance.
  • Supply new or refurbished replacement parts to replace defective components.
  • Replace the product with a new product or an equivalent model.

Any replaced or repaired component shall be warranted for the remainder of the original applicable warranty period or thirty (30) days, whichever is longer.

Within the 2-Year Warranty Period: Technical support, replacement parts, and unit replacements are completely free of charge. Maygrove will cover all associated parts and shipping costs.

After the 2-Year Warranty Period: We continue to provide free lifetime technical support and guidance. However, if replacement parts are required, the customer will be responsible for the cost of the parts and applicable shipping fees.

3. Seed Pods & Growing Consumables Guarantee

Maygrove seed pods, plant nutrients, and other consumable items are not covered under the Limited Hardware Warranty. However, Maygrove offers a Limited Seed Germination Guarantee.

If Maygrove seeds fail to germinate within the specified timeframe under proper growing conditions, customers may apply for seed credit compensation, provided the following requirements are met:

  • Seeds were purchased directly from official Maygrove channels.
  • Planting instructions provided by Maygrove were strictly followed.
  • Valid proof of purchase and relevant supporting information (e.g., photos) are provided.

Maygrove reserves the right to determine whether to issue credit compensation or provide alternative solutions.

The Germination Guarantee does not cover improper seed storage, product misuse, environmental conditions outside recommended ranges, or damage caused by pets, pests, or external factors. For further details, please consult our Seed Program Guide.

4. Consumables Policy

Consumables include, but are not limited to:

  • Seed pods
  • Nutrient solutions and liquid supplements
  • Growing media

Consumables are FINAL SALE and are excluded from the standard Maygrove hardware warranty.

If consumable items arrive damaged, defective, or unusable due to manufacturing or shipping issues, they may be eligible for replacement. Claims must be submitted to customer support within 48 hours of delivery receipt.

5. Warranty Exclusions

This Limited Warranty does not cover:

  • Damage caused by misuse, abuse, accidents, improper installation, or relocation.
  • Failure to follow Maygrove's operating instructions or maintenance guidelines.
  • Damage resulting from unauthorized modifications, alterations, or repairs.
  • Use of non-official Maygrove accessories, parts, or consumables.
  • Commercial, rental, or non-residential use.
  • Damage caused by power surges, electrical issues, plumbing failures, floods, or natural disasters.
  • Minor cosmetic imperfections or normal wear and tear that do not affect functional performance.
  • Plant growth issues resulting from environmental conditions, user care, or plant species selection.
  • Damage caused by mineral deposits, algae growth, or improper cleaning.

6. Warranty Eligibility

To qualify for warranty service, the customer must:

  • Be the original purchaser of the product.
  • Provide valid proof of purchase (e.g., order confirmation, invoice).
  • Provide the product serial number upon request.
  • Operate the product in accordance with Maygrove instructions.

This warranty is non-transferable and applies solely to the original purchaser.

7. Warranty Claim Process

To submit a claim, complete our online Warranty Claim Form or contact Maygrove Customer Support directly at support@maygrove.com.

Please include the following information with your claim:

  • Order number and proof of purchase
  • Product details and serial number
  • Detailed description of the issue
  • Photos or video clearly demonstrating the issue

Additional troubleshooting steps or details may be requested. Our support team will review your claim and typically provide a resolution decision within 3 business days of receiving complete information.

8. Replacement Products & Parts

Maygrove reserves the right to provide:

  • New or refurbished replacement parts
  • An equivalent refurbished or new replacement product
  • An updated product model with comparable functionality

The specific remedy will be determined by the Maygrove Customer Service Team on a case-by-case basis upon evaluation.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Maygrove shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the product.

This limitation includes, but is not limited to:

  • Death, decay, reduced yield, or quality degradation of plants, vegetables, herbs, or crops resulting from product malfunction.
  • Loss of time, inconvenience, or operational disruption caused by downtime, repair, or product replacement.
  • Losses due to power outages, voltage fluctuations, lightning, floods, fire, natural disasters, or force majeure.
  • Commercial losses, loss of business, lost profits, lost revenue, lost opportunities, or other economic losses.
  • Failure of plant growth to meet user expectations, including growth rate, yield, taste, color, or nutritional value.
  • Losses resulting from the use of non-official Maygrove accessories or unauthorized repairs.
  • Damage to other household property caused by failure to follow installation, cleaning, or maintenance guidelines.

Except as expressly set forth in this Limited Warranty Policy, Maygrove disclaims all other warranties, express or implied.

Contact Us

Maygrove Customer Support Email: support@maygrove.com

Phone Support: +1 (888) 981-6949